Common questions about beijing pools legal terms
beijing pools operates where local law permits. Your access depends on local law in your region. We comply with payment regulations for Indonesia, processing deposits and withdrawals through DANA, OVO, GoPay and QRIS under standard settlement terms. Our account terms are made available when you register.
Withdrawals via DANA, OVO, GoPay and QRIS are typically verified within one to two hours during business hours. We verify amounts against your account balance and check for suspicious activity; large first-time withdrawals may take longer. You'll see the status in your withdrawal history.
Yes. You can close your account through your account settings or by contacting support. We will disable your account immediately and delete personal data within 14 days where local law permits, while retaining transaction records for regulatory compliance as required.
Only you and our authorised support team can access your account. Payment records are shared only with your chosen payment provider (DANA, OVO, GoPay or QRIS) and our compliance team where required by law. Your data is not sold or shared with third parties.
Contact our support team immediately if you notice unauthorised activity or cannot access your account. We will investigate within 24 hours, freeze your account if needed, and help you regain access. Document any suspicious transactions; we may be able to reverse unauthorised deposits or withdrawals.
Log into your account and go to Settings → Personal Data to update your name, email, phone or address. Payment method changes take effect immediately. Contact support if you need to link a different DANA, OVO, GoPay or QRIS account to your beijing pools wallet.
Yes. All four payment methods use bank-grade encryption and fraud detection. Each deposit is logged to your account separately; if you do not see your funds appear within two minutes, contact support immediately with your payment reference number.
